It’s a family general practice…

Star Medical Centre Woodridge has a long history of providing high-quality medical services to the Woodridge Community. All services on-site including male and female general practitioners, multi-skilled allied health services and pathology collection.

It is conveniently located on the station road next to the center-link and close to all the public transport services. There is plenty of parking available onsite.

We provide holistic family medical services to adults and children of all ages.

Privacy Policy

Your Medical Record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. To access our privacy policy please click here. To access information on the privacy guidelines go to www.privacy.gov.au

Practice Staff

Receptionists: Karen, and Kim
Practice Nurse: Maggie and Janet

Appointments

Please telephone 3208 8981 for an appointment. Standard consultations are 15mins duration. If you require more time with your Doctor, please arrange an extended consultation when booking.

At times, you may experience a waiting period due to Doctors tending to urgent or complex medical issues. We apologize for any inconvenience.

We can organize an interpreter service for you. Please inform us prior to your appointment if required.

There are some services not covered by Medicare. For more information please see reception.

Telephone Calls

Most issues are best dealt with in consultation with your GP and he/she will endeavor to take your call where practicable. At times, your GP may be attending to other patients and may need to return your call. Please inform our receptionist if your call is urgent.

After Hours Service

For urgent medical attention
please phone 000

Please contact National Home Doctor Service for nonurgent after-hours medical attention: 137 425

Accidents & Emergencies will be attended to immediately. Appropriate advice regarding emergencies is available from the clinic over the telephone. If attending the surgery you will be seen immediately and assessed. We appreciate your understanding for any inconvenience this may cause.

Billing Policy

As we are a bulk billing surgery if you are a holder of a current Medicare card ALL consultations will be Bulk Billed. Please ensure that you have your Medicare and pension card/health care card with you at the time of your consultation.

If you are an overseas visitor who does not hold a valid Medicare card please ask at the reception of the current fee schedule.

Comments and complaints

If for any reason you aren’t happy with any aspect of our Medical Centre’s service, please inform us immediately. We strive to provide you with the best possible service.

You can discuss your concerns in person or in writing and we will respond to them
promptly.

Results/Recall / Reminder System

The policy of the practice is to make a follow-up appointment with the doctor to receive your results. Our surgery provides recalls for patients with abnormal results. Reminders for patients on formal enrolment registers for PAP smears and other preventive care are posted out regularly. Please advise us if you would prefer not to receive reminders.

Pathology / X-ray Results

Due to confidentiality, results are not normally given out over the phone. It is recommended that you phone the surgery for an appointment if you wish to discuss your results with your Doctor. Generally, results take 2-3 days, however, pap smear will take up to a week.

Home & Nursing Home Visits

Please phone the surgery to check with the receptionist regarding Doctors’ availability.

Specialist Referrals

The Health Insurance Commission require a referral from your Doctor before seeing a Specialist, in order to obtain the maximum Medicare Rebate. It is an offense for a Doctor to Back Date a referral, so please obtain your referral before your next Specialist Appointment.

No Smoking

No smoking is allowed in the building or within 4 meters of its doors.

Repeat Scripts

Due to medical, legal and ethical reasons if you require a repeat script, please
phone the surgery for an appointment.